Tivoli A/S ("Tivoli", "we", "us" or "our") prioritises confidentiality and data security highly. This privacy policy applies to our processing of personal data, and sets guidelines for the way in which we pro-cess your personal data and give you the information you are entitled to receive in accordance with currently applicable data protection legislation.
You must read this privacy policy before disclosing your personal data to Tivoli.
Contents:
1. Controller and contact information
2. If you visit our website or app
3. If you contact customer service or otherwise communicate with us
4. If you buy a Tivoli Pass
5. If you stay at Nimb Hotel
6. Nimb Club members and guests
7. Nimb Wellness
8. If you book an event with Nimb Event
9. If you visit our Gardens
10. If you visit our social media profiles
11. If you are a contact person for a supplier, partner, etc.
12. If you are a shareholder or investor
13. If you are applying for a job with Tivoli
14. If you are applying to join the Tivoli Guard
15. Disclosure to other controllers and transfer to processors
16. Your rights
17. Links to other websites, etc.
18. Questions and complaints
The controller for your personal data is:
Tivoli A/S
CVR no. 10404916
Vesterbrogade 3
DK-1620 Copenhagen
E-mail: comments@tivoli.dk
Telephone: +45 33 15 10 01
The following section describes our processing of personal data about visitors to www.tivoli.dk, nimb.dk, littletivoli.dk, rasmusklumpshop.dk, tivoliballetskole.dk and in our Tivoli app and Rasmus Klump app.
2.1. Cookies
Among other things, Tivoli uses cookies on our website and in our apps to optimise the user experience and prevent misuse and down time. Our use of cookies and processing of personal data in connection with this are described in further detail in our cookies policy, which is available here and in our cookies banner, which appears on the landing page when you visit our website for the first time.
You can always change your cookie settings by clicking the small cookie icon in the bottom left-hand corner of the screen.
Types of personal data
When you visit Tivoli's website, we may collect the following information about you.
The purposes of the processing
Your personal data may be processed for the following purposes:
Basis for processing
Tivoli processes your personal data on the following basis:
Storage period
Cookies are deleted in accordance with our cookies policy, which is available here.
However, the data may be kept for longer in anonymised form.
Disclosure
We may disclose data about your use of our website to our social media, advertising and analytics partners. We and our partners may combine the above personal data with other data about you or comparable users. For example, this may be data that you have personally provided, or data that our partners have gathered from use of their services by you or others. The purpose of disclosure is to target and personalise marketing for you via our website or third-party websites. We disclose your personal data on the basis of our legitimate interest in showing you targeted, personalised marketing (Article 6 (1), letter f of the General Data Protection Regulation). In order for us to offer you this service, we must have your prior consent to cookies for the purpose of marketing as described above.
Some of our partners collect and process your personal data for their own purposes, and we therefore encourage you to read our partners' privacy policies, which you can find links to via our cookies policy.
Right to object
Please note that you are always entitled to object to our processing of your personal data for the purpose of direct marketing. If you object to direct marketing, you will only receive general marketing which is not tailored to you. Among other things, you can revisit your cookie settings via our website and decide which cookies you want to accept.
2.2. My Tivoli
Types of personal data
If you create a My Tivoli profile via Tivoli's website, we process your personal data. We may collect, process and store the following types of personal data about you:
If you create a My Tivoli profile via our Tivoli app, in addition to the above information, we also process the following types of personal data about you:
Rasmus Klump’s Pancake Club
Tivoli offers various clubs and benefit programs, including Rasmus Klump's Pancake Club. You can register your child for Rasmus Klump's Pancake Club if you have a My Tivoli profile. Tivoli registers your child's name and date of birth, and the information is used to inform you about member bene-fits, general marketing and to be able to send a birthday present on the child's birthday.
The purposes of the processing
Your personal data is processed for the following purposes:
Basis for processing
Tivoli processes your personal data on the basis below:
Storage period
Your personal data will generally be stored for 2 years from the last registered activity on your My Tivoli profile.
You can always revoke your marketing consent by clicking on the unsubscribe link at the bottom of each email or by contacting us as described below. If you no longer wish to receive push messages in the Tivoli app, you can always change this in the settings on your smartphone. However, revocation of your consent does not affect the legality of the processing that preceded the revocation.
We store documentation for your marketing consent for two years from the time you have revoked your consent to receive direct marketing material. The storage period is set on the basis of Tivoli's legitimate interest in being able to document that direct marketing has taken place in accordance with applicable legislation (Article 6 (1), letter f of the General Data Protection Regulation).
2.3. When you shop online with Tivoli
Types of personal data
When you use our online store, we process your personal data. We may collect, process and store the following types of personal data about you:
The purposes of the processing
Your personal data will be processed for the following purposes:
Basis for processing
Tivoli processes your personal data on the following basis:
Independent providers of booking and ticket services
Tivoli works with various booking and ticket service providers. These providers collect your contact information when you purchase tickets for concerts, performances, and so on. The providers disclose your personal data to Tivoli so that Tivoli can administer the ticket sales, perform checks at the entrance to Tivoli and communicate with you about the relevant event. We process your personal data on the basis of our legitimate interest in being able to communicate with you in connection with your attendance at an event in Tivoli, including in order to send out relevant communication about the event or to welcome you to the Gardens (admission control).
Tivoli's website contains links to the websites of the providers, and content, e.g. for ticket bookings or table reservations, may also be embedded in our website. Please note that Tivoli is not responsible for the content of other providers' websites or for their practices with regard to the processing of personal data. When you visit their websites, e.g. when buying tickets, you are encouraged to read the privacy policy of the website owner and other relevant policies.
Storage period
Personal data recorded in connection with purchases from Tivoli's online store are kept for up to 6 years. The storage period is determined on the basis of the storage requirement in section 12 of the Danish Bookkeeping Act.
The data may nevertheless be processed and stored for longer in anonymised form, or where we are obliged to do so by law.
2.4. If you subscribe to our newsletter(s)
Types of personal data
Tivoli collects, processes and stores your personal data for use in marketing when you subscribe to newsletter(s). Tivoli may collect, process and store the following types of personal data about you:
The purposes of the processing
Your personal data may be processed for the following purposes:
Basis for processing
We process your personal data on the basis of one or more of the following:
Storage period
Your personal data will be stored for as long as your consent for newsletters is active.
If you no longer wish to receive these e-mails and newsletters, you can unsubscribe by e-mailing tivolikort@tivoli.dk or by pressing the "Unsubscribe from Tivoli Tæt På" button at the bottom of the newsletter. If you no longer wish to receive push notifications in the Tivoli app, you can always change this in the settings on your smartphone. However, revoking your consent does not affect the legality of any processing that occurred before consent was revoked.
We keep documentation of your consent to marketing under the law for two years after you revoke your consent to receive direct marketing material. The storage period is determined on the basis of Tivoli's legitimate interest in being able to prove that direct marketing was carried out in accordance with applicable legislation (Article 6 (1), letter f of the General Data Protection Regulation).
Types of personal data
When you contact Tivoli's customer service or communicate with us in any other context, we collect and process the data you provide. We collect, process and store the following types of personal data about you:
The purposes of the processing
Your personal data will be processed for the following purposes:
Basis for processing
We process your personal data on the following basis. The basis depends on the nature of your inquiry.
Storage period
In principle, general inquiries and cases are stored for 2 years, but the storage period may vary depending on the content of the cases.
Accounting records, including personal data that we are obliged to store under the Danish Bookkeep-ing Act, are stored for up to 6 years.
Types of personal data
When you buy a Tivoli card, Tivoli processes your personal data. Tivoli may collect, process and store the following types of personal data about you:
The purposes of the processing
Your personal data is processed for the following purposes
Basis for processing
Tivoli processes your personal data on the basis below:
Storage period
When your membership has expired and you have no other connection to Tivoli (e.g. active consent, active My Tivoli profile, cases, etc.), your personal data will be deleted after 2 years.
See section 2 above on storage period for marketing consent.
Tivoli (Nimb) collects data about you in connection booking a hotel stay, e.g. via the Tivoli (Nimb) website. Data about you are also processed in connection with your subsequent stay at Nimb Hotel.
Types of personal data
When you book a room and stay at Nimb Hotel, the following information may be collected and processed:
The purposes of the processing
Your personal data are processed for the following purposes:
Basis for processing
We process your personal data on the following basis:
Staying at Nimb Hotel:
Table bookings and other services:
Video surveillance:
Storage period
Information about your hotel stays and bookings is deleted once more than 3 years have elapsed since your most recent stay at Nimb Hotel.
Information included in guest details is stored for 2 years, cf. the Executive Order on Passports and the Executive Order on Aliens' Access to Denmark.
Profiles created via table reservations in Tivoli Nimb's table booking system are deleted after 24 months of inactivity.
Information pertaining to accounting records is stored for up to 6 years. However, the information may be kept for a longer period in anonymised form.
Recordings from video surveillance for the purpose of preventing criminal activity are deleted or anonymised no later than 30 days after the recording is made, unless it is necessary for Tivoli to store the recordings in order to process a specific dispute, e.g. in connection with clearing up a criminal offence.
Disclosure
Tivoli (Nimb) may disclose your name, contact information and payment details in connection with ordering various services on your request, e.g. transport services, restaurant bookings, and so on.
In the event of criminal activity or suspected criminal activity, information may be passed to public authorities or the police. Disclosure may also occur if this is required by law.
When you sign up to Nimb Club, Tivoli (Nimb) will record and process various information about you and your membership.
Types of personal data
The purposes of the processing
Your personal data are processed for the following purposes:
Basis for processing
Storage period
Membership details of members who have left and information pertaining to accounting records are stored for up to 6 years after resignation. However, the information may be kept for a longer period in anonymised form.
Inquiries sent via e-mail are stored for up to 3 years.
Disclosure
If you consent to this, we may disclose your information to personal trainers or therapists.
In the event of criminal activity or suspected criminal activity, information may be passed to the police. Disclosure may also occur if this is required by law.
If you make a booking with Nimb Wellness, Tivoli (Nimb) will record and process various information about you and your booking.
Types of personal data
The purposes of the processing
Your personal data are processed for the following purposes:
Basis for processing
Storage period
Profiles created via the Nimb Wellness booking system are deleted after 35 months of inactivity.
Inquiries sent to Nimb Wellness via e-mail are stored for up to 3 years.
Disclosures
If you consent to this, we may disclose your information to personal trainers or therapists.
In the event of criminal activity or suspected criminal activity, information may be passed to the police. Disclosure may also occur if this is required by law.
If you book or host an event via Nimb Event, Tivoli (Nimb) will record and process various information about you and your booking.
Types of personal data
Tivoli (Nimb) may collect, process and store the following types of personal data about you:
The purposes of the processing
Your personal data will be processed for the following purposes:
Basis for processing
Tivoli processes your personal data on the following basis:
Storage period
Your personal data in connection with events are stored for up to 3 years after the event takes place.
Information pertaining to accounting records is stored for up to 6 years. However, the information may be kept for a longer period in anonymised form.
Tivoli processes your personal data when you visit our Gardens. We process your personal data in connection with video surveillance of the Gardens, in connection with your table reservations in restaurants in the Gardens, and we take photographs of rides and other atmospheric images of the Gardens.
Types of personal data
Tivoli processes your personal data when you visit our Gardens. Tivoli may collect, process and store the following types of personal data about you:
The purposes of the processing
Your personal data will be processed for the following purposes:
Basis for processing
Tivoli processes your personal data on the following basis:
Video surveillance:
Table reservations:
Photographs of rides:
Atmospheric images of the Gardens:
Customer satisfaction surveys:
Storage period
Recordings from video surveillance for the purpose of preventing criminal activity are deleted or anonymised no later than 30 days after the recording is made, unless it is necessary for Tivoli to store the recordings in order to process a specific dispute, e.g. in connection with clearing up a criminal offence.
In principle, profiles created via table reservations in Tivoli's table booking system are deleted after 24 months of inactivity.
Tivoli works with various partners who take photographs of Tivoli rides. The storage period varies, but signs stating the specific storage period are displayed next to the rides.
Disclosure
In the event of criminal activity or suspected criminal activity, the recordings may be passed to the police. Tivoli's surveillance cameras are registered with the Danish Police Camera Register. Disclosure may also occur if this is required by law.
This section outlines Tivoli's policy for processing personal data collected via Tivoli's profiles or pages on social media.
We have profiles or pages on the following social media sites:
For Facebook, Instagram and LinkedIn Tivoli and the social media providers are joint controllers for the processing of personal data collected in connection with your interactions with the profiles, including the profiles' posts.
Tivoli and the providers of Facebook, Instagram and LinkedIn have entered into an agreement on the distribution of data protection tasks. According to these agreements, Tivoli and the social media providers are each responsible for the tasks associated with the processing we each undertake. However, it has been agreed between Tivoli and the provider of Facebook and Instagram that the provider is responsible for enabling you to exercise your rights as described in the section 'Your rights' below, and that Tivoli is responsible for providing you with the information described below. In addition, it has been agreed between Tivoli and LinkedIn that LinkedIn is responsible for responding to requests from you regarding the rights described in the section 'Your rights' below.
Tivoli also uses the provider of YouTube as data processor in connection with Tivoli's use of YouTube, and in this connection, we also share certain information about your interactions, interests, etc. with YouTube. This sharing takes place on the basis of our and the providers' legitimate interest in optimizing marketing and services (Article 6(1)(f) of the General Data Protection Regulation).
Collection of personal data
When you visit or interact with our profiles on social media, Tivoli and the provider of the relevant social media may collect, process and store the following types of personal data about you:
The purposes of the processing
Your personal data are processed for the following purposes:
Among other things, the social media providers process your personal data for the following purposes:
Please see each social media provider's privacy policy for information about how long they store your personal data.
Basis for processing
Your personal data are processed on the basis of the following:
The social media providers process your personal data based on their legitimate interests, including their interest in improving their advertising systems and providing Tivoli with statistics that the social media provider produces on the basis of your visit to our social media profile or page. The social media providers also have a legitimate interest in delivering an innovative, individually tailored, secure and profitable service (Article 6 (1), letter f of the General Data Protection Regulation).
Whom do social media providers share your personal data with?
Among other things, the social media providers may share your personal data with the following categories of recipients:
Each social media provider's privacy policy supplies more information about the people with whom the social media providers share your personal data.
The social media providers may transfer your personal data to recipients outside of the EU/EEA in accordance with currently applicable data protection legislation. You can read more in each provider's privacy policy.
Read more about people with whom Tivoli shares your personal data in the section entitled Disclosure to other controllers and transfer to processors below.
If you work with Tivoli in a professional capacity, including as the owner of a sole trader or as the contact person for one of our suppliers, tenants, consultants or other partners, or if you or your company belong to the Tivoli Business Club, you can learn more about our processing of your personal data here.
Collection of personal data
Tivoli may collect, process and store your personal data in the following situations:
Types of personal data
Tivoli may collect, process and store the following types of personal data about you:
We may receive the above data directly from you (primarily via e-mails and other correspondence with you) or from your employer.
If your company belongs to the Tivoli Business Club, membership cards are distributed to the company's employees and other business connections, depending on the agreement. We receive information about specific individuals who may make use of Tivoli Business Club benefits from your employer or member companies with which you cooperate.
The purposes of the processing
Your personal data may be processed for the following purposes:
Basis for processing
Tivoli primarily processes your personal data on the basis of one or more of the following:
Storage period
In principle, personal data in connection with commercial partners are stored for up to 6 years after the end of the agreement or partnership, unless specific considerations entail a longer storage period.
If you are your company's contact person for the Tivoli Business Club, we save your personal data for 3 years after resignation from the Tivoli Business Club. Personal data about other Tivoli Business Club members are stored for as long as the membership is active.
If you are a Tivoli shareholder, investor or sponsor, you can learn more about our processing of your personal data here.
Collection of personal data
Tivoli may collect, process and store your personal data in the following situations:
Types of personal data
Tivoli may collect, process and store the following types of personal data about you:
The purposes of the processing
Your personal data may be processed for the following purposes:
Basis for processing
Tivoli primarily processes your personal data on the basis of one or more of the following:
Storage period
Personal data about shareholders, investors and sponsors will be stored for as long as the relationship is active.
Information pertaining to accounting records or legally required company documents, e.g. the register of shareholders, and so on, are stored for up to 6 years. However, the information may be kept for a longer period in anonymised form.
When you apply for a job with Tivoli, we process your personal data in connection with the recruitment process. You can learn more about how we process your personal data in connection with recruitment in our privacy policy for job applicants, which is available via a link in the application forms for vacancies here.
Collection of personal data
Tivoli may collect, process and store personal data about parents (you) and Tivoli Guards (your child) in the following cases:
Types of personal data
Tivoli may collect, process and store the following types of personal data about you / your child:
The purposes of the processing
Your personal data may be processed for the following purposes:
Basis for processing
Tivoli primarily processes your personal data on the basis of one or more of the following:
Storage period
Applications and video applications are kept for one year.
Information related to subsequent admission/employment relationships is stored for as long as the collaboration exists and for a relevant period thereafter.
As a rule, communications are deleted no later than 12 months after the departure of the guard.
Information about your child's name, number, instrument, department affiliation, annual photo and any other significant information that has/has been relevant to the Guard's work in the Tivoli Guard is stored for posterity for archival purposes.
Photos, video, audio recordings, etc. are stored for posterity in order to document the history of the Tivoli Guard.
In order to fulfil the above purposes, we may give third parties who deliver relevant services based on a contractual relationship with Tivoli access to your personal data. These may include IT suppliers, e-mail and marketing providers and suppliers of IT solutions. Such service suppliers will only process personal data in accordance with our instructions pursuant to the signed data processor agreements.
As described in earlier sections, Tivoli may also disclose your personal data to partners in regard to areas such as social media, advertising and analytics. The purpose of disclosure is to target and personalise marketing for you via our website or third-party websites.
In connection with Tivoli's development, the company structure may change, e.g. via full or partial sale of the organisation. In the event of a partial transfer of assets containing personal data, the basis for processing for the associated disclosure of personal data is, in principle, Article 6 (1), letter f of the General Data Protection Regulation, since Tivoli has a legitimate interest in transferring parts of its assets and in making commercial changes.
Aside from what is described above, your personal data are not, in principle, disclosed to a third party without your consent. However, in some circumstances, and in accordance with legislation (Article 6 (1), letter c of the General Data Protection Regulation), it may be necessary to disclose your personal data to: the police, lawyers, auditors, the courts, public authorities and potential buyers.
If your personal data are transferred to data processors or controllers established in countries outside the EU/EEA which do not have adequate protection, such transfer will be based on the European Commission's standard contracts or another legal transfer basis in accordance with Chapter 5 of the General Data Protection Regulation. If you have questions or require more specific information about transfers, including the basis of transfer, you are always welcome to contact Tivoli by e-mail: comments@tivoli.dk or telephone: +45 33 15 10 01.
Our website may contain links to other websites or to integrated websites. We are not responsible for the content of other companies' websites or their practices with regard to the collection of personal data. When you visit other websites, we urge you to read the owners' policies with a view to personal data protection, cookies policy and other relevant policies.
If you have questions about this privacy policy or wish to complain about our processing of your personal data, you can always contact Tivoli by e-mail or telephone as shown below.
Tivoli A/S
CVR no. 10404916
Vesterbrogade 3
DK-1620 Copenhagen
E-mail: comments@tivoli.dk
Telephone: +45 33 15 10 01
If we are unable to resolve your complaint and you wish to take the matter further, you can submit a complaint to the Danish Data Protection Agency:
Datatilsynet
Carl Jacobsens Vej 35
DK-2500 Valby
E-mail: dt@datatilsynet.dk
Telephone: +45 33 19 32 00
Updated on 20 February 2024.