These terms and conditions of sale were updated on October 3, 2024 and apply to all purchases made from and including this date. Products from this page are sold by Tivoli A/S ('Tivoli'), Vesterbrogade 3, 1630 Copenhagen V, Denmark, CVR no. 10404916. Inquiries to Tivoli may be made via e-mail to info@tivoli.dk and by telephone on + 45 3315 1001.
A. Admission, Unlimited ride ticket and package deals
F. Tivoli and Nimb gift certificates
G.Stored Payment card informationA. Admission, Unlimited ride ticket and package deals
1. An entrance ticket with or without an Unlimited ride ticket is valid for one visit for one person on the selected date or period that appears on the ticket. The barcode on the ticket must be readable and not previously used.
2. Entrance tickets cannot be purchased for children under 3 years of age. Children under the age of 3 have free access to Tivoli if accompanied by a paying adult. One adult can accompany a maximum of four children under the age of 3. If there are more than four children per adult, children's admission price is paid per child in addition to the fourth child under 3 years of age.
3. Children under the age of 1 can try rides without an Unlimited ride ticket if accompanied by a paying person over the age of 14. Please be aware that some rides may have safety and height requirements.
4. The barcode of the entrance ticket must be scanned at Tivoli Gardens' entrance from either a smartphone or a physical/printed ticket. If you have bought an Unlimited ride ticket this can be handed out at the self-service machines in Tivoli Gardens by scanning the ticket. Unlimited ride tickets can also be handed out at the physical ticket offices.
5. Entrance tickets and Unlimited ride tickets constitute bearer certificates. They are issued without a name and can be used by the person who holds it.
6. Tivoli reserves the right to restrict access to Tivoli Gardens on certain days or at certain times despite a valid ticket. If the restriction occurs without notice, and the restriction is of a significant nature, it is possible to get the money refunded for this by contacting info@tivoli.dk.
7. In the summer season on Fridays with Friday Rock, there are different entrance prices to choose from: Entrance before 6 pm and entrance after 6 pm. Tivoli emphasizes ensuring a good concert experience. Therefore, seat reservations may be introduced for selected concerts, possibly for a fee, and at the very popular concerts it may be necessary to close access to Tivoli Gardens earlier in the evening, when the desired number of guests has been reached.
8. Entrance tickets and Unlimited ride tickets cannot be refunded, cf. the Danish Consumer Contracts Act section 18 (2)(12).
9. The ticket can be exchanged once for another day or at another time, but no more than 14 days after the selected visit date, subject to closing days. When changing the date, the ticket can be more expensive or cheaper than the original purchase price. If the price of the new ticket is cheaper, the difference will not be paid. Tickets can only be changed for a date within the same calendar year. Contact Tivoli's Guest Service via email to info@tivoli.dk for more information on changing and exchanging tickets.
10. Tivoli cannot be held responsible for misuse of the ticket, if, for example, several copies of the same barcode have been printed, the barcode was not issued by Tivoli, or the ticket is used by a person other than the intended one.
11. Reservations are made that the redemption of meal vouchers may be limited without notice in case of sold-out dishes as well as fully occupied eateries. If this means that no alternative options for redeeming the voucher can be found within 2 hours, the meal voucher will be refunded.
12. All safety requirements and restrictions must be met when using the Unlimited ride tickets. A ticket or an Unlimited ride ticket wristband is required to access to the rides. Reservations are made for any interruption of operation.
13. Reservations are made for any closure of the Tivoli Aquarium due to events etc. in the Tivoli Concert Hall. If you bought a ticket to the Tivoli Aquarium in advance, the ticket to the aquarium will be refunded if it is closed.
10. Complaints and queries: Tivoli Box Office, Vesterbrogade 3, 1620 Copenhagen V, +45 3315 1001, or info@tivoli.dk
You can also make your complaint to us using the online dispute resolution platform, http://ec.europa.eu/consumers/odr/, provided by the European Commission.
We process your personal information in line with our Personal data policy. You will find our Personal data policy here.
B. Tickets for Performances, Shows and Concerts
1. The terms and conditions of sale cover tickets for events organised by Tivoli.
2. Tivoli uses Billetlugen A/S ('Billetlugen'), Bryggernes Plads 17, 1. sal, 1799 København, Denmark, CVR no. 29413274 as the ticket operator via which tickets for events are sold.
3. A binding purchase agreement between Tivoli and you, the customer, is only entered into once payment has been registered and received and you have received an order confirmation. The purchase agreement is subject to the general rules of Danish law, unless otherwise stated in invariable rules on consumer protection that apply to the country in which you reside.
4. Payment and fees
- All prices are inclusive of VAT, taxes and ticket fees, but do not include delivery costs and other fees. These costs are stated separately and as part of the overall amount during the ticket purchase, before payment is made.
- A ticket fee is payable in addition to the ticket price. The ticket fee comprises DKK 25-50 per ticket.
- Tickets can be paid for using Dankort, VISA and MasterCard. All communication between you and Billetlugen is encrypted. If you pay with MasterCard or VISA, the payment is handled by CTS Eventim & Co. KGaA, Contrescarpe 75 A, 28195 Bremen, Germany, a company affiliated with Billetlugen. Payments via Dankort are handled by Netaxept.
5. Delivery
- No delivery or transaction fee is charged for Print@Home tickets, while a delivery fee is charged for tickets that need to be sent via post. The amount of these fees depends on the order method and delivery address.
- Tickets purchased online are sent by Billetlugen and the delivery costs depend on the destination to which the ticket is sent. The delivery charges will be stated separately during the purchase process.
- Tickets bought from Tivoli over the telephone are sent via regular post. A delivery fee of DKK 49 will be charged per delivery.
- If standard post is selected as the delivery method for an online purchase, the tickets will be sent via normal standard letter to the address provided at purchase. If there is only a short time before the event, the letter will be sent as Quick Post.
- Print@Home tickets are sent immediately following the purchase.
- Information about your bookings and purchases is available by logging into 'My profile' on billetter.tivoli.dk. You can also download Print@Home tickets here. If tickets sent via post have disappeared en route, contact Tivoli via e-mail at info@tivoli.dk telephone on + 45 3315 1001 or visit the Tivoli Box Office in person.
6. The ticket
- The ticket with the printed barcode provides the ticket holder with access to the specific event stated on the ticket.
- Unless otherwise stated on the ticket, it provides access to Tivoli for the entire opening period on the event date.
- Print@Home tickets may be presented on a mobile phone at the entrances. It is not necessary to print the tickets.
- The ticket is only valid if the barcode is active and legible.
- Tickets that have been cancelled because they have gone astray, etc. are not valid for admission. The barcode is accepted only once.
- For the issuance of tickets for which an age restriction or other specific requirement applies to the ticket holder (e.g. young person's ticket or companion ticket) identification must be provided on request.
7. Transfer of tickets
- The use or transfer of purchased tickets for commercial purposes is not permitted, unless prior authorisation is obtained from Tivoli, including, for example, the use of tickets as prizes in competitions or similar transfer of tickets, in which the transfer of the ticket is added along with other services, such as the sale of a trip, restaurant visit, hotel stay and so on, and professional business sales or other transfer of tickets, regardless of the price for this.
- Please note that under Act no. 458 of 23 May 2007 on the reselling of tickets for cultural and sports events, any attempt to profit from the reselling of concert tickets is prohibited. Violation will result in cancellation of the ticket and the situation will be reported to the police.
8. Exchanging tickets
- Tickets are exchangeable for a fee of DKK 25-30 per ticket for the same performance on a different date, no later than 7 days before the original performance date.
- Tickets are exchanged only if tickets are available at an equivalent or higher price. Any difference in price is paid by the customer when exchanging tickets.
- Tickets can only be exchanged in person at the Tivoli Box Office or by telephoning the Tivoli Guest Service on +45 3315 1001.
9. Cancellation and refunds
- Tickets are refunded only if the performance is cancelled. Pursuant to section 18(2), no. 12 of the Consumer Agreements Act, ticket purchases are not covered by the right of withdrawal from a transaction.
- An event is regarded as cancelled only if it does not take place. Changes to the repertoire, location, partial performance of the event, etc. thus do not equate to cancellation.
- If the date of the event is moved, the ticket can be exchanged for the new date or refunded.
- Tickets purchased online are refunded by Billetlugen on behalf of Tivoli. The refund is credited to the card which was used to buy the tickets
- Other tickets are refunded in person at the Tivoli Box Office or by telephoning the Tivoli Call Centre on +45 3315 1001.
- Ticket fees and other fees, cancellation policies and any delivery costs paid in connection with the ticket purchase are not refunded in the event of cancellation/relocation.
10. Reservations
- Tivoli reserves the right to cancel issued tickets against repayment of the ticket price and fees. Errors in price information and sold-out events do not incur any liability for Tivoli.
- Tivoli reserves the right to change the seat allocation within the same ticket category, and to move a ticket to another category against payment of any difference in price.
11. Complaints and queries
- Tivoli Box Office, Vesterbrogade 3, 1620 Copenhagen V, +45 3315 1001, or info@tivoli.dk
- You can also make your complaint to us using the online dispute resolution platform, http://ec.europa.eu/consumers/odr/, provided by the European Commission.
We process your personal information in line with our Personal data policy. You will find our Personal data policy here.
C. Tivoli Pass
1. General terms and conditions relating to Tivoli Pass and Tivoli Lux
1.1 All Tivoli Passes entitle the Passholder to admission to Tivoli for Tivoli's open seasons, whenever they may be. Tivoli's open seasons, opening days and opening hours may vary and be adjusted continuously, but the Passholder is guaranteed a minimum of 200 opening days per calendar year.
1.2 A Tivoli Pass can either be purchased as a
1.2.1. subscription with annual payment, or with
1.2.2. expiry (current month + 11 months)
1.3 The following types of Tivoli Passes are available:
1.3.1. Tivoli Pass: The Tivoli Pass provides admission for the Passholder. The Pass is strictly personal and is not valid for use by anyone but the Passholder
1.3.2. Tivoli Silver Pass: The Tivoli Silver Pass entitles the Passholder to bring one companion free of charge per day. This is only valid when visiting with the Passholder, and it is a condition that the companion is a business associate, family member, colleague or friend of the Passholder.
1.3.3. Wild Card: The Wild Card provides admission for the Passholder personally as well as a free Unlimited ride Ticket for the Passholder on each visit to Tivoli (max. one per day). The Multi-ride ticket is personal to you and must not be sold on. Any infringement of this is considered misuse of the Tivoli Pass, cf. section 1.9.
1.3.4. Tivoli Gold Pass: The Tivoli Gold Pass entitles the Passholder to bring up to four companions together free of charge per day. This is only valid when visiting with the Passholder, and it is a condition that the companions are business associates, family members, colleagues or friends of the Passholder.
1.4. Tivoli Passes are purchased as digital products. Physical Tivoli Passes are available for purchase in return for a fee of DKK 30.
1.5. All types of Tivoli Passes are strictly personal and may only be used by the Passholder. It is the responsibility of the Passholder that the Tivoli Pass is not misused. If the Tivoli Pass is used by someone other than the Passholder, this will be regarded as misuse of the Tivoli Pass, and the Tivoli Pass will be cancelled. Misuse of a Tivoli Pass may result in legal proceedings, as Tivoli reserves the right to claim compensation for damage sustained in connection with the misuse. The Tivoli Pass will not be returned after cancellation, nor will the fee for the Tivoli Pass be refunded in full or in part.
1.6. If the Passholder has purchased a Tivoli Pass, it is the Passholder's responsibility to complete the Tivoli Pass via the link to the Passholder's My Tivoli (Mit Tivoli) profile, which is sent to the Passholder in connection with the purchase. The Passholder can also complete the Tivoli Pass in person at the Tivoli Box Office, Vesterbrogade 3, 1620 Copenhagen V. Read more about the completion procedure in sections 2.8 and 3.5.
1.7. Free admission applies only for Tivoli's open seasons, whenever they may be, on presentation of a valid Tivoli Pass. Tivoli Passholders who are unable to present their Tivoli Pass must pay the normal admission fee, which is non-refundable. Likewise, Wild Card Passholders who have forgotten their card must pay the full price for a Unlimited Ride ticket.
1.8. Should a Passholder lose their Tivoli Pass, contact the Tivoli Call Centre immediately on +45 33 15 10 01 or email tivolikort@tivoli.dk, after which the Tivoli Pass will be blocked. If the Tivoli Pass is used by another person without it having been blocked, this is regarded as misuse and the Pass will be cancelled. Cancelled Tivoli Passes will not be returned and no refund will be given. A lost or damaged Pass can be replaced upon payment of a fee of DKK 30.
1.9. Tivoli reserves the right to cancel a Tivoli Pass without notice if Tivoli deems that the Passholder has acted deceitfully or improperly in or towards Tivoli or displayed unacceptable behaviour towards other visitors, employees or equipment in Tivoli, or has not complied with the Garden's Regulations in force at any given time in Tivoli or instructions from staff in Tivoli.
1.10. Tivoli reserves the right to restrict the Passholder's access to Tivoli on certain days or at certain times, including as pre-booking admission. This will be necessary for safety reasons, for example, or when limited access to Tivoli is required due to events inside or outside Tivoli. The Passholder is not entitled to compensation or remuneration of any kind in connection with this unless restriction or closure results in Tivoli opening on fewer than 200 days in the calendar year in question.
1.11. Tivoli reserves the right to make cancellations and changes to Tivoli's published music program, which Passholders have access to at no extra cost, including Friday Rock. Cancellations or changes in the music program do not give the Passholder the right to claim monetary compensation or termination of the Tivoli Pass Agreement.
1.12. Tivoli reserves the right to reserve parts of Tivoli's concert areas for special events and concepts to which separate payment may be charged for admission.
1.13. Tivoli may charge a fee for pre-booking admission for selected events (including Friday Rock). The fee is charged to cover Tivoli’s expenses and costs for administration. The specific fee for a pre-booking admission depends on the event and the price range is from DKK 10-40. The specific fee is disclosed when you make your pre-booking reservation. Tivoli reserves the right to introduce fees also for services other than pre-booking admission. Such fees will, if applicable, be introduced for the same reasons and with the same amount as for pre-booking admissions. The introduction of new fees will be notified in accordance with what is stated in these terms. The fees can be regulated every year with changes in the consumer price index.
1.14. In the event of official prohibitions or recommendations resulting in Tivoli being kept closed or access to Tivoli being restricted, e.g. due to extraordinary health-related, safety-related or similar considerations, the Passholder is not entitled to compensation or remuneration of any other kind in connection with this unless the restriction or closure results in Tivoli opening on fewer than 200 days in the calendar year in question.
1.15. All Tivoli Passes can be purchased online via Tivoli.dk or in person at the Tivoli Box Office, Tivoli Service Centre and at Tivoli's entrances.
1.16 . Tivoli Lux
1.16.1 Tivoli Lux is a reward program offering additional benefits and discounts for visitors who have a Tivoli Pass.
1.16.2 To use these benefits, the following conditions apply:
1.16.2.1 you must have a valid Tivoli Pass with you as the Passholder,
and
1.16.2.2 you must have downloaded the Tivoli app and set up a My Tivoli profile to which your Tivoli Pass has been added
1.16.3 Access to the benefits in Tivoli Lux is linked to your valid Tivoli Pass on your My Tivoli profile and is therefore personal. The benefits may under no circumstances be sold, transferred, inherited, refunded, exchanged for cash, or used for purposes other than within the Tivoli Lux program, unless otherwise specified by Tivoli.
1.16.4 The Passholder is responsible for ensuring that their Tivoli Lux benefits are not abused. Examples of abuse can be cheating, theft or attempted theft, or unacceptable behavior towards Tivoli employees. Abuse can, among other things, result in the Passholder's access to Tivoli Lux being permanently blocked and/or the Passholder's Tivoli Pass being confiscated. Misuse of a Tivoli Pass, including Tivoli Lux benefits connected to the Tivoli Pass, can lead to prosecution, as Tivoli reserves the right to compensation for losses incurred in connection with the misuse. The Tivoli Pass is not returned after withdrawal, and the payment for the Tivoli Pass is neither fully nor partially refunded, see other conditions for the Tivoli Pass. In extreme cases, Tivoli may deny the Passholder future access to Tivoli.
1.16.5 Every single benefit in the Tivoli Lux program can be redeemed cf. its separate terms and conditions for availability and redemption. You will find the terms and conditions of the individual benefit in the benefit text in the app.
1.16.6 All types of benefits apply subject to availability and can be changed freely by Tivoli.
1.16.7 We endeavor to ensure that the benefits and discounts that are part of the Tivoli Lux benefits program are accurate and up to date. However, we cannot guarantee that all benefits that you find via the Tivoli app are always available at the individual restaurant, café, stall, shop or the like. The individual benefit thus applies subject to availability at the individual provider.
1.16.8 Benefits that are part of the Tivoli Lux benefits program cannot be used in combination with discount offers, coupons or other special offers, unless otherwise stated.
1.16.9 Tivoli reserves the right to change the terms of the benefits program and to stop the Tivoli Lux program altogether. Significant, burdening changes to terms and termination of the benefit program will be notified with 1 months’ notice. All benefits may still be used within the time limit mentioned above.
1.16.10 Please be aware of age restrictions for the use of certain benefits. Bypassing the age requirement is considered improper use of the benefits program cf. section 1.16.4
1.16.11 If you are the guardian of a person who has not yet turned 18 and who has access to Tivoli Lux, you are responsible for ensuring that the young person under 18 follows the applicable terms and conditions. You are also responsible for the young person's use of benefits and discounts in Tivoli Lux.
1.16. Any questions regarding Tivoli Passes should be addressed in writing or by phone to: Tivoli Guest Service, Vesterbrogade 3, DK-1620 Copenhagen V, tel. +45 3315 1001 and e-mail tivolikort@tivoli.dk.
2. Tivoli Passes purchased as subscriptions
2.1. Tivoli Passes purchased as subscriptions are taken out as ongoing subscriptions, paid in advance for one year (annual payment) at a time.
2.2 A Tivoli Pass purchased on subscription is valid for the month in which it is purchased and the 11 subsequent months. The first month is paid for in full regardless of the date of purchase.
2.3. The validity period for a Tivoli Pass purchased as a subscription begins immediately if the Pass is bought in person. This applies even if the Tivoli Pass is purchased in a period when Tivoli is closed. A different start date may be selected for Tivoli Passes purchased via Tivoli's digital channels.
2.4. An agreement on the purchase of a Tivoli Pass as a subscription can be entered into only by persons who are over the age of 18 and legally competent.
2.5. Tivoli Passes can be purchased at the Tivoli Box Office, on Tivoli.dk and via the Tivoli app. The purchaser will be informed of the current Tivoli Pass terms and conditions, which the purchaser must accept. The Pass can be completed at the Box Office and online via Tivoli.dk.
2.6. You can purchase a Tivoli Pass on subscription for other people. The payment obligation will be linked to you as the Administrator.
2.7. Tivoli reserves the right to charge a set-up fee.
2.8. Completion
2.8.1. If the Passholder is not the same person as the Tivoli Pass Administrator (the person liable for making payment), a link will be sent to the Passholder. The link contains instructions for completing the Tivoli Pass on My Tivoli. The Administrator will receive an e-mail with a link to My Tivoli, where the remaining payment information is to be filled in.
2.8.2. The Passholder completes the Tivoli Pass by creating a profile on My Tivoli. The Passholder must, in this connection, create a password and upload a picture of the Passholder. The picture of the Passholder will be stored with a view to admission control. When the Passholder visits Tivoli, the photo is displayed on a screen visible to attendants at the entrance. The Passholder must show proof of identity on request. While use of the Tivoli Pass is not contingent upon Tivoli collecting and keeping a portrait photo of the Passholder, Passholders who do not wish to have a photo registered are always obliged to produce photographic identification at the entrance to Tivoli. The Passholder's name may be changed in person at the Box Office provided the Passholder's name is correspondingly changed in the Danish National register (Folkeregistret). The Passholder's photo can be changed if Tivoli deems that the Passholder's appearance has changed significantly. The Passholder must also register their payment details for use in ongoing payments. The Passholder may revoke permission for amounts to be charged regularly to the payment card unconditionally at any time. The Passholder's payment obligation will remain in force, however, after the Passholder has revoked their consent. Should the Passholder wish to be released from the payment obligation, the subscription must be cancelled in accordance with the conditions in section 12.
2.8.3. The physical Pass can be made electronic at a later date if the Passholder adds the Pass to Tivoli's app. The Tivoli Pass can also be printed out.
2.9. Payment
2.9.1. For Tivoli Passes purchased on subscription, payment must be made at the time of purchase for the first year in which the Tivoli Pass is valid. Payment for the following year will be due between the 22nd and 26th day of the month after the current month + 11 months. Should payment fail to go through, Tivoli will attempt to charge the card again on either the last day of the current month or the first day of the following month.
2.9.2. Payment for the first 12 months of the Tivoli Pass must be made when the Tivoli Pass is issued, regardless of whether the Pass is activated immediately or later in time, cf. the options regarding this on tivoli.dk or in the Tivoli app.
2.9.3. The subscription can be paid with a payment card, credit card or MobilePay.
2.9.4. When payment for a new period is charged, the Passholder and Administrator are notified (the latter only if the Passholder and Administrator are not the same person) via My Tivoli.
2.9.5. If the ongoing payment for the Subscription is not made at the agreed time, a reminder will be sent to the Administrator of the Tivoli Pass via the contact information supplied. A reminder fee of DKK 100 may be added in accordance with the Danish Interest Act (renteloven). The Pass will be blocked until valid payment data are received and payment has been made. The delay is considered significant if payment has not been made within 3 months of the due date, and Tivoli can then decide to cancel the Passholder's subscription agreement.
2.9.6. See applicable prices on Tivolis website here.
2.9.7. Notification regarding price changes will be sent by e-mail to the e-mail address provided at least 45 days before the price change comes into force. Read more about amended terms and conditions in section 2.13.
2.9.8. If the Passholder has had a valid Tivoli Pass purchased as a subscription within the past 12 months, Tivoli reserves the right to charge a set-up fee if the Passholder once again wishes to purchase a Tivoli Pass.
2.10. Termination
2.10.1. Tivoli Pass purchased as subscription can be terminated, at the earliest, with 1 months’ notice until the end of a month, when five months have passed since the start of the Subscription (“Early Termination”), cf. section 2.10.2 and 2.10.7 below.
2.10.2. If the Tivoli Pass is terminated, the subscription agreement will terminate at the time when the prepaid subscription period expires, unless Early Termination has been requested, cf. section 2.10.7 below. The Tivoli Pass can be used in the period up to the end of the subscription period and will not be resubscribed thereafter.
2.10.3. Tivoli Passes purchased as subscriptions must be actively terminated and cannot be suspended.
2.10.4. A subscription may only be terminated in writing via My Tivoli (web or app) or e-mail to Tivoli's Call Centre, tivolikort@tivoli.dk.
2.10.5. Failure to pay is not considered termination.
2.10.6. The Tivoli Pass Administrator may terminate the Subscription for the Passholder if payment is the responsibility of the Administrator.
2.10.7. If Early Termination has been requested in accordance with section 2.10.1, a refund will be made in accordance with the rules of the Danish Consumer Agreements Act. Requests for Early Termination must be submitted in writing to Tivoli's Call Centre (tivolikort@tivoli.dk). Tivoli will refund the prepayment for the period succeeding the termination of the subscription agreement, cf. 2.10.1, plus 25% of the current price at the time of termination, cf. 29(2) of the Consumer Agreements Act. The minimum price for Early Termination is calculated by dividing the Tivoli Pass’s annual price by 12 months, rounded up to whole kroner. After this, 25% is added, rounded up to whole kroner, and this amount is multiplied by the 6 months’ binding period. Refunds will generally be made to the payment card with which the Tivoli Pass was acquired.
2.10.8. Tivoli reserves the right to adjust prices during the commitment period. Read more about this in section 2.13.
2.10.9. The receipt for termination will be sent by e-mail to the Tivoli Passholder and Administrator (the latter only if the Passholder and Administrator are not the same person).
2.11. Amended terms and conditions
2.11.1. Tivoli has the right to adjust prices during the subscription period. Prices may change due to increases in the consumer price index for the preceding year. Prices may also be changed if this is the result of increases to Tivoli’s costs, e.g. in connection with higher costs associated with Tivoli’s operation, including costs relating to suppliers, costs relating to the accommodation of new requirements from the authorities or legislation, to accommodate rising inflation, and as a result of amendments to the subscription terms and conditions for or content of the respective Tivoli Passes.
2.11.2. Tivoli may continuously make changes to Tivoli’s product range, including, but not limited to, the various subscription types, Tivoli Passes (annual passes), entrance tickets, ride passes, etc., as well as make changes to the content and the terms that relate to the products, when such changes are justified by Tivoli’s commercial or strategic decisions, legal requirements or the like. Product content and terms can e.g. relate to amusement access and age requirements.
2.11.3. Price increases and significant changes will be notified directly and individually to the provided e-mail address no later than 45 days before the change takes effect. At the same time, the Card Holder / Administrator is given the opportunity toto terminate the subscription agreement before the change takes effect.
2.11.4 Changes to these Tivoli Pass Terms and Conditions will also appear on Tivoli's website www.tivoli.dk.
2.11.5 Tivoli reserves the right to terminate a Tivoli Pass subscription, also during the binding period, in the event of general termination or changes to subscription types or Tivoli Pass types, or e.g. on the basis of commercial or strategic decisions, legal requirements or the like. . Terminations will be notified no later than 45 days before the change takes effect. Prepaid Tivoli Passes will be refunded proportionately.
2.11.6 Should Tivoli terminate a Tivoli Pass subscription during the binding period, cf. 1.11.5, and the Administrator has purchased a physical Tivoli Pass, the cost of this will then be refunded.
2.12 Upgrade
2.12.1 A Tivoli Pass can be upgraded at the Tivoli Box Office or at Tivoli's Service Centre. The price for upgrading a Tivoli Pass is the difference between the price of the original Tivoli Pass and the upgraded Tivoli Pass. It is not possible to downgrade a Tivoli Pass or to merge Tivoli Passes. The start date of a Tivoli Pass purchased as subscription will not change upon upgrade, and the subscription period will not be extended, regardless of when the Tivoli Pass is upgraded during the subscription period. The period of commitment in section 2.10.1 continues to run from the start date of the original Tivoli Pass.
2.13. Right of cancellation
2.13.1. Your right to cancel your purchase of a Tivoli Pass purchased as a subscription extends for 14 days. For Tivoli Passes purchased on subscription with a deferred start date, the right of cancellation applies until the start of the subscription and for a minimum of 14 days. The right of cancellation lapses if the Tivoli Pass is used, including if the Passholder uses the Tivoli Pass to gain admission to Tivoli.
2.13.2. If a Tivoli Pass purchased as a subscription is upgraded, the right of cancellation period for the upgrade, cf. 2.13.1, applies from the time of the upgrade, provided that the upgraded Tivoli Pass has not been used.
3. Tivoli Passes for a set period
3.1. When purchasing a Tivoli Pass for a set period, the buyer may choose the month from which the Tivoli Pass is to apply, up to a maximum of two months after the purchase date. The Pass will be valid for 12 months.
3.2. A Tivoli Pass for a set period is valid for 12 months from the month chosen by the buyer for it to become valid. This applies even if the Tivoli Pass is completed at a later date, and even if Tivoli is closed during the purchase period.
3.3. A Tivoli Pass without registered payment information expires after the prepaid period of 12 months and is therefore not a subscription. The Passholder may convert or renew the Tivoli Pass so that the Tivoli Pass has the nature of an ongoing subscription.
3.4. Passes purchased for a set period and via BTB sales are valid from the set start month and the following 11 calendar months, after which they expire, unless a subscription is registered before the expiry date.
3.5. Completion
3.5.1. Tivoli Passes for a set period must be completed via Tivoli's app, Tivoli.dk or in person at the Box Office. A Tivoli Pass is complete when the Passholder has added their name and a personal portrait photo to the Pass.
3.6. Payment
3.6.1. Tivoli Passes may be purchased with a payment card, credit card or MobilePay. Tivoli Passes may also be purchased with cash.
3.6.2. When paying for a Tivoli Pass for a set period, the buyer pays in advance for the entire agreement period, i.e. 12 calendar months.
3.6.3. See applicable prices on Tivolis website here.
3.7. Amended terms and conditions
3.7.1. Changes to Tivoli's Tivoli Pass terms and conditions will appear on Tivoli's website, www.tivoli.dk.
3.7.2. Tivoli may also continuously make changes to Tivoli's product range, including, but not limited to, the various Tivoli Passes (annual passes), entrance tickets, ride passes, etc., as well as make changes to the content and terms that relate to the products when such changes is justified by Tivoli's commercial or strategic decisions, legal requirements or the like. Product content and terms can e.g., relate to amusement access and age requirements.
3.8 Upgrade
3.8.1 A Tivoli Pass can be upgraded at the Tivoli Box Office or at Tivoli's Service Centre. The price for upgrading a Tivoli Pass is the difference between the price of the original Tivoli Pass and the upgraded Tivoli Pass. It is not possible to downgrade a Tivoli Pass or to merge Tivoli Passes.
3.9. Right of cancellation
3.9.1. Tivoli Passes for a set period may be refunded within 14 days in person at the Box Office or by writing to Tivoli's Call Centre at tivolikort@tivoli.dk. This applies only to Tivoli Passes purchased by private individuals (B2C). The right of cancellation lapses if the Tivoli Pass is used, including if the Passholder uses the Tivoli Pass to gain admission to Tivoli.
3.9.2. If a Tivoli Pass is upgraded, the right of cancellation period for the upgrade, cf. 3.9.1, applies from the time of the upgrade, provided that the upgraded Tivoli Pass has not been used.
3.9.3. No right of cancellation applies for Tivoli Passes for a set period purchased in a B2B context.
3.10. Retention of ownership
3.10.1. Tivoli reserves the right to revoke or block Tivoli Passes purchased in a B2B context (with a total value exceeding DKK 2,000) if payment is not received in a timely manner.
4. Marketing and newsletters
4.1. When purchasing a Tivoli Pass, you will be offered the opportunity to receive e-mails and newsletters from Tivoli containing relevant benefits and offers, information on events and discounts in Tivoli, and offers and benefits that are available from Tivoli's collaboration partners. Tivoli collaborates with businesses within the tourism, automotive, clothing, drinks, hotel and energy industries. You can always see a list of Tivoli's current collaboration partners at tivoli.dk/en/erhverv/kommercielle-partnerskaber. It will always be Tivoli that sends out the offers on behalf of our partners. If you have previously consented to receive e-mails and newsletters from Tivoli but no longer wish to receive these e-mails and newsletters, you can unsubscribe by e-mailing tivolikort@tivoli.dk or by clicking “Unsubscribe from Tivoli Tæt På” at the bottom of the newsletter.
5. Personal data
5.1. As a natural part of our activities and marketing, we process personal information about our Tivoli Passholders and other visitors. You will find our Personal data policy here.
D. Tivoli's school products
1. Tivoli's school products apply to the following group types: Primary school, private school, special school, SFO, leisure schemes, business school, HF, high school, youth and sports organizations and Swedish schools. They do not apply to adult education.
2. Minimum purchase is 15 pcs. (Special needs classes excepted) when purchasing Science Days, entrance and Unlimited ride ticket packages. The school products include school groups accompanied by min. one teacher per grade.
3. When buying tickets for educational courses, invoices are always made for min. 10 pcs.
4. Entrance to Science Days must take place before 1 pm on the date indicated on the ticket. Classes for educational courses must show up at the time stated on the confirmation. Classes that are to take place after Tivoli Gardens open at 11 am, can enter from 11 am. In the event of absence on the day for the educational course, Tivoli will invoice the difference up to the price of the entrance and Unlimited ride ticket package. There is no time limit on the other products.
5. Educational courses must be booked 7 days in advance. The other school products must be ordered 3 days in advance.
5. It is also possible to buy the entrance and Unlimited ride ticket package at the entrance at the applicable price and the applicable minimum number. It may be more expensive to buy the tickets at the entrance.
6. Tickets are submitted electronically. The conditions in section A of these terms and conditions apply accordingly for tickets purchased as school product offers.
7. Payment must be made in full.
8. Entrance tickets, Unlimited ride tickets and meal vouchers included in the offer are non-refundable.
9. If you have unused tickets left after your visit, students and teachers can use these another day in the season.
We process your personal information in line with our Personal data policy. You will find our Personal data policy here.
G. Parking at APCOA PARKING
Use your ticket to enter and exit the parking facility.
If you use the parking space for less than the hours you have purchased, the rest of the amount will not be refunded to you. The ticket is non-refundable and non-replaceable. The ticket is valid for a period of 12 months from the purchase date and can be used only once.
Your prepaid parking ticket is valid for levels K3, K4 and K5, and does not give permission to park on special parking bays, for instance E-charge bays, XXL bays or reserved bays. The parking garage is closed for new entries between 01-06 am, but you can of course always pick up your car if it is already parked in the garage.
A discount is already included in the price and can therefore not be combined with other discounts – including a Tivoli Pass.
We process your personal information in line with our Personal data policy. You will find our Personal data policy here.
F. Gift certificate for Tivoli and Nimb
1. Gift certificates are valid for three years after purchase.
2. Gift certificates can be redeemed at Tivoli's entrances and at most restaurants and other shops inside the Gardens. A list of places where gift certificates can be used is available here: www.tivoligardens.com/en/praktisk/gavekort.
3. It is possible to return a gift card in the valid period for a fee of DKK 50.
4. In case of repayment during the period from the expiry of the gift card and up to a year later, the fee will lapse.
5. After four years from the date of purchase, the possibility of repayment lapses.
6. A gift certificate for Nimb can be used at Nimb Hotel, Nimb Wellness and in all of Nimb’s restaurants and bars.
7. Complaints and queries: Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V, +45 3315 1001, or info@tivoli.dk
You can also make your complaint to us using the online dispute resolution platform, http://ec.europa.eu/consumers/odr/, provided by the European Commission.
We process your personal information in line with our Personal data policy. You will find our Personal data policy here.
G. Stored payment card information
1. If you are logged in to My Tivoli and make a purchase on Tivoli.dk, you can consent to your payment card information being saved for later purchases on the website. This is done by actively ticking “Save payment card” in connection with the payment.
2. When you purchase a Tivoli Pass as a subscription with a payment card, your payment card information is stored for payment of next year's draw. You can correct your payment card information at any time if future payments are to be made from another payment card.
3. The payment card information is stored at Altapay A/S on behalf of Tivoli. Altapay A/S stores payment card information in accordance with the international standard for information security for the payment card industry, PCI DSS.
4. Your payment card information is stored solely for the purpose that you no longer have to enter your payment card information for future purchases on Tivoli.dk. We do not use payment card information for any other purpose.
5. To save your payment card information in connection with a purchase on Tivoli.dk, you must create or log in to your My Tivoli profile. Your saved payment card can only be used after logging in to My Tivoli.
6. You are responsible for all purchases made using the stored payment card, including unauthorized payments caused by your reckless or negligent conduct. Therefore, do not share your My Tivoli profile with others, e.g. minors.
7. If you become aware of, or suspect, that others are unjustifiably using your stored payment card on Tivoli.dk, you must immediately change your password or contact Tivoli A/S via info@tivoli.dk, after which will your My Tivoli profile will be blocked.
8. If you object to a payment, you can send your complaint to comments@tivoli.dk. The complaint must contain information about your identity and a justification for your complaint.
9. You can see your purchased Tivoli Pass on your My Tivoli profile. You will also receive a receipt by email after each purchase on Tivoli.dk.
10. You can always withdraw your consent in accordance with section 1.1. by deleting your saved payment card in My Tivoli.
11. You may cancel your subscription in accordance with the terms set out in clause 2.10.1. The stored payment card information is deleted when the subscription ends.
We process your personal information in line with our Personal data policy. You will find our Personal data policy here.